The Seven Secrets of Communicating
Reading time: 3 – 4 minutes
Communicate with Confidence, Clarity & Credibility in Every Situation
Communication happens in many ways.
You need to learn to recognize the Secret Gems of Communicating that will ensure you get your message across effectively.
There are so many ways that we communicate with others that we need to decide which combination of methods to use – whether it be the spoken or written word, body language or visual images, multimedia methods like television, video, cd and dvd and of course the internet.
Secret One – The Spoken Word
We take speaking to others for granted because we do it every day.
However, far too many people fail to realitize just how easy it is for others to misunderstand us (and then we blame them for getting it wrong!)! So we need to improve our communications with others – whether it’s face to face or over the telephone – so that our message is understood.
Secret Two – The Written Word
Being the basis of business communication, it is essential that we master the skills of using words effectively. We need to learn how to communicate better using letters, memos, reports, proposals, notes, summaries, agendas, minutes, discussions and email.
Secret Three – Body Language
Even when we are sitting still our body language is communication with all those in our presence. Unknowingly we are giving off powerful messages of our feelings and attitudes.
Learning the secrets of body language we will be able to influence the outcome of important events in our life.
In our ever more diverse cultural world, it is vital we become aware of the different ways many view the invisible signals that we give off.
Secret Four – Gestures
Gestures and other non-verbal communication such as posture and facial expressions are critical building blocks of communication.
We need to learn a range of gestures to practice that will have a dramatic positive effect on our ability to communicate with confidence, clarity and credibility.
Secret Five – Listening
The two-way nature of communication is often ignored because both sides have failed the skill of effectively listening to the other party’s point of view.
Learn to identify and rectify sloppy listening techniques.
By knowing how and when to eliminate ‘Passive’ listening, constant interruptions and prejudice, two way communications will take on a new and powerful part of our life and business.
Secret Six – Questions
The right questions, asked the right way, open the door to knowledge and understanding.
The art of questioning lies in knowing what questions to ask and IMPORTANTLY, when to ask them.
To communicate with confidence, clarity and credibility we need to learn the skills of choosing the right question, phrased the right way, asked with confidence and authority so that we learn the information we need to be effective in business.
Secret Seven – Taking Notes
Forget relying on our memory when we learn to master efficient methods of recording speech or condensing written communication.
We need to discover the latest techniques of mind mapping, speedwriting, and the use of color enabling us to make effective notes that dramatically improve our ability to make use of the mountains of information that pass over our desk each day.

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